This policy explains how Vora Chat handles your personal information, including what we collect, why we use it, the services involved, retention and deletion, and the choices available to you.
Please read the sections relevant to the features you use. We explain permission requests and processing that requires your consent within the relevant feature. For privacy questions, contact service@voratalk.com.
1. Scope
This policy explains how Vora Chat handles personal information when you use our Android app, related website and support services. It covers accounts, profiles, messaging, live voice rooms, virtual items, Google Play in-app purchases and the technical services supporting these features.
Please read the sections relevant to the features you use. Where a feature requires permission or consent, we explain its purpose before requesting it. Links to third-party services are subject to those providers’ own policies.
2. Privacy contact
Contact Email: service@voratalk.com
For privacy questions or requests, please include “Vora Chat Privacy” in the subject so we can identify your request.
3. Information we process and why
| Feature | Information | Purpose |
|---|---|---|
| Account and sign-in | Email address, Vora ID, password and email verification information; for Google sign-in, the identity token, account identifier and profile information Google makes available with your authorization. | Create and authenticate your account, recover access and protect account security. Vora Chat does not use phone-number or SMS sign-in. |
| Profile | Nickname, avatar, gender, date of birth, selected country, biography and other profile content you provide. | Create your profile, check age eligibility and display information in social features. Required fields are identified during setup. Your selected country is not GPS location. |
| Messages and social activity | Text, images and voice messages you send; sender and recipient identifiers, timestamps, delivery information, follows, blocks and other interactions. | Deliver and display conversations, maintain social relationships and support reporting and safety. Voice messages are recorded on your device and uploaded when you send them. |
| Voice rooms | Room and participant identifiers, participation and microphone status, live audio when you speak, selected music you play, and connection quality information. | Connect participants, transmit audio, manage room activity and troubleshoot connections. See the audio and permission explanations below. |
| Virtual items and benefits | Gifts, virtual items, membership status and usage records. | Display virtual items and membership status, and maintain records of related activity. |
| Google Play purchases | Your Vora account, purchase identifiers and status, purchased products, transaction and delivery records, and information needed for purchase support. | Verify and fulfill purchases, reconcile transactions, resolve payment issues and meet applicable recordkeeping duties. Payment details. |
| Device and diagnostics | An app-generated random device identifier, device model, operating system, app version, language, time zone, IP address, network status, crash and ANR reports, connection errors and request timing. | Maintain sessions, operate connections, identify crashes and diagnose service problems. ANR means the app stops responding. The app-generated identifier is stored on the device and can remain after sign-out. |
| Support and safety | Your contact details, account identifier, correspondence, reports and evidence you choose to provide. | Respond to requests, investigate abuse and protect users. Please avoid sending information unrelated to your request. |
Live audio and voice messages
Microphone access is used when you speak in a voice room or record a voice message. Muting your microphone or leaving the room stops your live microphone transmission. If you keep an active voice room running in the background, audio may continue while the room’s foreground-service notification is displayed. Use the room controls to mute or leave.
Sent voice messages are stored and delivered as message content; they are different from live room audio. Other participants hear what you transmit and may independently record or copy it. Avoid sharing information you do not want other participants to retain.
Photos and local music
With the access you grant, the app reads available image or audio entries and file details to show its media selection screens. Images you choose to submit are uploaded for the selected feature. Music you choose to play in a room is transmitted to participants. Local browsing of your library does not mean the entire library is uploaded.
Payments and transactions
When you purchase virtual currency or digital items through Google Play, we process information needed to complete and support the transaction:
- Information: your Vora account identifier, order number where available, purchase token, product and quantity, amount and currency, purchase time, payment status, and related delivery, refund or dispute records.
- Purpose: verify purchases, deliver purchased items, maintain transaction records, prevent duplicate or fraudulent transactions, and resolve purchase issues.
- Payment provider: Google Play handles checkout and payment details. We exchange purchase references and transaction status with Google to verify and fulfill your purchase. Vora Chat does not receive your full card number, card security code or payment-account password through Google Play Billing.
- Your choices: purchases are optional. Declining a purchase does not affect features that do not require payment. Transaction records linked to your account are treated as personal information.
For payment-data handling, see the Google Privacy Policy and Google Payments Privacy Notice. For purchase issues, contact service@voratalk.com with your Vora ID and order number if available; do not send passwords or card security codes. Refund requests are handled under applicable law and Google Play’s refund rules.
Technical diagnostics
Crash diagnostics help us fix failures. When additional service diagnostics are enabled for your device, we process technical events such as request paths, result codes, duration and data size. These events are designed to exclude request bodies and authentication credentials.
Website and local storage
The website may generate ordinary hosting access logs, including IP address, requested page and time. The app stores preferences, session information and cached media on your device. You can clear local app data through Android settings; doing so does not itself delete your server account.
4. Permissions and your choices
Android prompts you for runtime permissions where required. You can change permissions under Android Settings → Apps → Vora Chat → Permissions. Withdrawing a permission affects the related feature, not the lawfulness of processing already performed.
| Access | Use | Your choice |
|---|---|---|
| Microphone | Speak in voice rooms and record voice messages. | You can listen without opening your microphone. Denying access prevents speaking and recording. |
| Photos / media storage | Browse accessible images and select media for avatars, profiles and messages. The permission name and scope depend on Android version and your choice. | You can deny access or use limited access where available; some media selection features will be unavailable. |
| Music and audio files | List and play local music you select for a room. Older Android versions use storage access. | Denying access prevents the app from listing those local audio files. |
| Notifications | Show message alerts and ongoing room activity. | Manage notification access and lock-screen previews in Android settings. |
| Network and audio operation | Connect to services, check network availability, route audio and keep an active room running through a foreground service. | These support the features you use. Microphone capture remains subject to microphone permission and room controls. |
5. When information is shared
- With other users: profile information and room activity are visible according to the feature’s audience. Messages are delivered to their recipients; live audio is transmitted to room participants. Notification previews may display message information on your device.
- With service providers: we use authentication, messaging, voice, hosting, storage, payment and diagnostic providers to operate the service. Relevant providers are listed below. They receive information needed for their role.
- With Google Play: purchase references and transaction status are exchanged to verify purchases and resolve payment issues. See Payments and transactions and Google’s privacy notices for details.
- For legal and safety reasons: we may disclose necessary information to comply with applicable law or valid legal process, investigate fraud or abuse, or protect rights and safety.
- For a business transfer: if the service is involved in a merger, acquisition or similar transaction, information may transfer with it, subject to applicable safeguards and notice requirements.
- At your direction: we may share information when you ask us to or give the required consent.
We do not sell personal information. Service-provider access is limited to the purposes described in this policy and applicable legal requirements.
6. Third-party services
The following providers support the relevant features. Their processing depends on the feature you use, your permissions and the service configuration. Provider policies explain their own practices; they do not replace our responsibility for information handled through Vora Chat.
| Service / provider | Information involved | Purpose and information |
|---|---|---|
| Google sign-in / Google | Account identifier, identity token and authorized account information; authentication-related device and connection data. | Authenticate the Google account you choose. Google Privacy Policy. |
| NetEase Yunxin (NIM) / NetEase | Messaging account identifiers, messages and attachments, room messages, delivery metadata, device and network information. | Deliver private and room messages, maintain connections and provide message notifications. Provider website. |
| Tencent Real-Time Communication (TRTC) / Tencent | Room and user identifiers, live audio or music transmitted through the feature, device/network information and connection diagnostics. | Transmit live voice, route audio and maintain connection quality. Provider privacy information. |
| Bugly Pro / Tencent | Crash and ANR reports, stack traces, app/device/system information, network information and diagnostic identifiers. | Find and fix crashes. The app configures Bugly’s Singapore reporting endpoint and disables optional performance-monitoring modules. Provider website. |
| Amazon S3 / Amazon Web Services (AWS) | Uploaded media, object identifiers and technical storage/access information. | Store and deliver media used by the service. AWS Privacy Notice. |
| Google Play and Google Play Billing / Google | Store, account, device and app information; product and purchase references, purchase tokens, order status and related transaction records. Payment credentials are handled by Google as explained in Payments and transactions. | App distribution and updates; checkout, purchase verification and transaction support. Google Privacy Policy; Google Payments Privacy Notice. |
7. Retention, security and international processing
Retention
We retain information only for as long as needed for the purposes described here, subject to applicable legal obligations. The criteria depend on the type of information:
- Account and profile data support your active account and are covered by account-deletion requests.
- Messages, uploaded media and related metadata are retained to provide communication and related safety functions. They are also covered by applicable deletion requests.
- Purchase records are retained for purchase verification, account reconciliation, refunds, disputes, fraud prevention and applicable tax or accounting requirements. The period depends on relevant legal duties and unresolved claims. Only records necessary for these purposes may be retained after account deletion.
- Diagnostic logs and support records are retained for troubleshooting, security and resolving requests, taking account of their sensitivity and ongoing need.
When information is no longer required, we delete it or irreversibly anonymize it. Limited copies may remain in restricted backups until their scheduled removal. Information retained for a legal or safety reason is restricted to that reason. Ask us about the retention period applicable to your information using the contact below.
Security
Our safeguards include controlled account access, restrictions on access to personal information and measures to reduce sensitive information in diagnostic logs. These safeguards also apply to purchase records. We require appropriate safeguards from service providers and review security as the service changes. No online service can guarantee absolute security. Keep your credentials private and contact us if you suspect unauthorized access.
International processing
Our service providers, including Google for purchases, may process information outside your country, where data protection rules may differ. Google’s privacy notices describe its international processing arrangements. Bugly is configured to report to its Singapore service. This does not mean all Vora Chat information is stored in Singapore. Where required, international transfers must use an applicable legal transfer mechanism and appropriate safeguards. Contact us for information about transfers relevant to your account.
8. Your privacy rights
Depending on applicable law, you may request access to, a copy of, correction or deletion of your personal information; object to or restrict certain processing; request portability; or withdraw consent where processing relies on consent. You may also have a right to complain to your local data protection authority.
You can edit supported profile fields in the app and manage device permissions in Android settings. For other requests, contact service@voratalk.com. We may request proportionate information to verify your identity and prevent disclosure to another person. We respond within the time required by applicable law and explain any lawful limitation or necessary extension.
Withdrawing consent does not affect processing already lawfully performed. If information is needed to provide a feature, withdrawing it may mean we cannot continue providing that feature.
9. Account and data deletion
You can request deletion of your Vora Chat account and associated personal information through any of these routes:
- In the app: open Settings → Account deletion and follow the confirmation steps.
- Outside the app: use the account deletion page. You confirm with a code sent to your account email, see what will be deleted and what is kept, and submit the request. You do not need to reinstall the app.
- By email: if you cannot use the page, email service@voratalk.com from the address on your account with the subject “Vora Chat Account Deletion Request”. Include your Vora ID, if available. Do not send your password or verification codes.
After you submit a request, your account is deactivated right away and deleted after a 7-day waiting period. Until then you can cancel on the account deletion page or by signing in to the app. For email requests, we verify that the request comes from the account holder before deleting. You can also contact us to request deletion of specific information without closing the whole account, where supported by the service and applicable law.
Account deletion covers your account, profile and associated personal information under our control, including relevant uploaded content and service records. We also arrange deletion with providers processing this information on our behalf, subject to the retention exceptions below. Signing out, uninstalling the app or clearing its local cache does not delete your account.
Account deletion does not automatically request a Google Play refund or erase records Google holds independently. Necessary transaction records may be retained as explained in Section 7.
We may retain limited information where necessary for legal obligations, fraud prevention, security or legal claims, as described in Section 7. We explain applicable retention exceptions when handling your request. Deletion does not remove copies independently saved by other users or records a provider must separately retain by law. Restricted backup copies are removed through the applicable backup lifecycle. An account that has been deleted cannot be restored.
10. Age requirement
Vora Chat is intended for people aged 18 or older. People under 18 may not create or use an account. We use the date of birth provided during profile setup to check eligibility.
If you believe a person under 18 has provided personal information or is using Vora Chat, contact service@voratalk.com. We will investigate and take appropriate steps to restrict access and delete information, subject to any necessary legal or safety retention.
11. Updates and contact
We may update this policy as the service or legal requirements change. The date at the top identifies the latest revision. For material changes, we provide an appropriate notice and obtain consent where required before the new processing begins.
App: Vora Chat
Privacy and support: service@voratalk.com